Policies and Procedures
Please arrive 10 minutes prior to your appointment to allow for check-in and to ensure that your service can begin at the scheduled time. Out of respect for our other appointments for the day, we regret that we may be unable to extend the time of your appointment if you arrive late. Clients who arrive late may be given only the remaining allotted time for their service, and may be charged the full price for the service(s) booked. Clients arriving more than 10 minutes late may be asked to reschedule.
BOOKING & CANCELLATIONS
A credit card on file is required to book any services. We respectfully require 24-hours notice for appointment cancellations. Clients who no-show or cancel an appointment with less than 24-hours notice will incur a fee equal to the service for which they were scheduled.
For our clients’ convenience, Soirée is pleased to offer online booking. First-time clients are asked to call our Front Desk team to ensure they are booked for the service that will best achieve their desired look.
We want you to be fully satisfied with your product purchase. Products are eligible for refund, exchange or store credit within 30 days. No refunds will be given for gift cards or services. If not fully satisfied with the results of your services, we will happily make any adjustments needed at no charge within a one week period following your original service date. Please notify us as soon as possible so that we may promptly schedule your return visit within this time period. Any additional services rendered apart from the adjustment of your original service(s) will be charged at their regular price(s). Payment for additional services is due at the time of your adjustment.
Soirée gift cards are redeemable only at Soirée Salon. They are not transferable, may not be returned, may not be redeemed for cash, used for gratuity, or used to purchase another gift card. Soirée is not responsible for lost or stolen gift cards.
Our automated system sends appointment reminders via text and/or email for your convenience. We respect your privacy, and will never sell or offer your information to anyone else.
We accept Visa, MasterCard, Discover, American Express, cash and checks. All prices and tiers of service are subject to change without notice.